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Interested in becoming a sleep consultant? 

Jayne Havens is a certified sleep consultant and the founder of Snooze Fest by Jayne Havens and Center for Pediatric Sleep Management. As a leader in the industry, Jayne advocates for healthy sleep hygiene for children of all ages. Jayne launched her comprehensive sleep consultant certification course so she could train and mentor others to work in this emerging industry.

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Bringing Your People Skills Into Your Business with Doula Darcy

People Skills with Doula Darcy

 

On this episode of the Becoming a Sleep Consultant Podcast, I’m joined by The Doula Darcy, a business coach who specializes in supporting both doulas and sleep consultants.

This conversation is all about PEOPLE SKILLS, something that often gets overlooked when we talk about building a business.

In such a human-centered profession—where trust, empathy, and communication are at the core—how you connect with others can make or break your business. Whether you’re talking to a tired parent, handling a tough conversation, or simply showing up online, the way you engage with people really matters.

Darcy shares incredible insight into how bringing your full self into your business—your warmth, your emotional intelligence, your ability to truly listen—can help you grow in a way that feels authentic and aligned.

If you’ve ever felt unsure about how to “sell” your services, or you’re wondering what makes someone stand out in this space, this episode is for you.

 

Links:

Website: The Doula Darcy
Instagram: @thedouladarcy
Membership Program: My Doula Village

 

If you would like to learn more about the Becoming a Sleep Consultant, please join our free Facebook Group or check out our CPSM Website.

Book a free discovery call to learn how you can become a Certified Sleep Consultant here.


 

Transcript: 

Intro: Welcome to Becoming a Sleep Consultant! I’m your host Jayne Havens, a certified sleep consultant and founder of both Snooze Fest by Jayne Havens and Center for Pediatric Sleep Management.

On this podcast, I’ll be discussing the business side of sleep consulting. You’ll have an insider’s view on launching, growing, and even scaling a sleep consulting business. This is not a podcast about sleep training. This is a podcast about business building and entrepreneurship.

Today on the Becoming a Sleep Consultant Podcast, I’m joined by The Doula Darcy, a business coach who specializes in supporting both doulas and sleep consultants. This conversation is all about people skills—something that often gets overlooked when we talk about building a business.

In such a human-centered profession—where trust, empathy, and communication are at the core—how you connect with others can make or break your business. Whether you’re talking to a tired parent, handling a tough conversation, or simply showing up online, the way you engage with people truly matters.

Darcy shares incredible insight into how bringing your full self into your business—your warmth, your emotional intelligence, your ability to truly listen—can help you grow in a way that feels authentic and aligned. If you’ve ever felt unsure about how to sell your services, or you’re wondering what makes someone stand out in this space, this episode is for you.

Jayne Havens: Darcy, welcome back to the Becoming a Sleep Consultant Podcast. I always love having conversations with you.

Doula Darcy: Oh, well, I always love chatting with you whether we’re on a podcast or not. So thank you for having me. It’s good to be back.

Jayne Havens: Anytime. So, before we get started, for those who don’t know you, share a little bit about yourself. Most specifically, I’m interested in how you got into supporting doulas and sleep consultants as a business coach.

Doula Darcy: Yeah, so I worked in — right out of college, I worked in advertising and marketing for 10 years before I got pregnant. Then once I had my three babies, I decided to become a postpartum doula, use my marketing skills to launch my postpartum doula business. Then 10 years into that, I realized a big key to my success was that marketing background. And most doulas and sleep consultants just don’t have that in their skill set. So in my quest to like get more families to have the support and the help they need, I thought the fastest track to do that is to help doulas and sleep consultants with their marketing so they can help more people.

And so I absolutely am loving it because I’m meeting the greatest sleep consultants and doulas. And it’s really fun to help them grow their businesses and help build a business that fits their life and helps tons of people.

Jayne Havens: Love all of it. And as somebody who hangs out in your Doula Village, I just think the work that you’re doing to support doulas as they grow their businesses is so magical and so needed.

You and I are always so aligned in the way that we support small business owners. And it’s just nice to have somebody that — I feel like you get me. Like every time you show up for your doulas, I’m like, “Yes, I love that. Do more of that.” I see them so empowered. Because I’ve been hanging out in there for a few years now. And some of the ladies who are really sort of timid, quiet, brand new, they were so green, and now they’re rocking and rolling. I love to see the transformation.

Doula Darcy: Oh my God. The growth is — it’s so cool. Because, you know, growing in your business means you’re growing in your life and growing as a mom and growing as a person. And so, like you said, it’s so fun to watch. And thank you for saying that. I love having you in My Doula Village. It’s my favorite place to hang out on the Internet.

Jayne Havens: Yeah, it’s one of my favorites, too. It’s one of my favorites, too.

Doula Darcy: Yeah, I’m sure your community is the same. But back to what you were saying before, is I really respect and admire you and love hanging out with you. Because like you said, we are very often super aligned and on the same page and saying the same things. And so it’s just so great.

Jayne Havens: And so the reason I wanted to bring you on the podcast today is because I feel like we’re aligned on this, among many other things. So I wanted to chat with you about what it looks like to bring your interpersonal skills into your work as a sleep consultant or a doula. Why do you think that having good people skills is so essential for professionals in our fields?

Doula Darcy: Because we do really personal work. As doulas, we’re in the room when the baby is being born, or we’re in their house days after the baby is born. Or as a sleep consultant, we’re talking to them when they’re at their — I don’t want to say lowest.

Jayne Havens: Most vulnerable.

Doula Darcy: Most vulnerable. Yes, that is the word. And so you can’t be a jerk.

Jayne Havens: Right.

Doula Darcy: I mean, no one that’s called to this work is going to be a jerk. But one thing I always say to my kids is that good manners will take you far. It’s true. And I’m always pointing it out to them. Like, when we have a waitress, like if she just takes two extra seconds to ask how we’re doing, or where we’re from, or smiles and tells a little joke, it’s so much better. It makes the whole meal so much better than one who just comes up to the table and is like, “What do you want?”

Jayne Havens: Right.

Doula Darcy: I think when we’re working with families that are at their most vulnerable, when we can kind of plop on a little extra kindness, a little extra sweetness, a little more manners — it’s not even hard.

It’s not that you have to bend over backwards to do this. It’s just kind of the basics. I don’t want to be like a cynic or anything. But I feel like, as time goes on, the world is just getting more and more — we’re on our phones. We’re not chatting. So if you can just show up and smile and say, “Hi, how are you, “and, “please,” and, “thank you,” and actually respond to emails and messages, I think it really can set you apart from other doulas and sleep consultants.

Jayne Havens: Can you think of any examples where you are really good at making the connection, whether it’s on a discovery call with a family. Are there questions that you ask, or are there things that you say that you feel like make your clients feel seen?

Doula Darcy: Yes, and this comes back to when I was pregnant with my first, which was 21 years ago. I remember going to my first OB appointment. I thought there should be balloons and people hugging me. I’m at an OB’s office. So it was like, you know, I was probably the 50th person in that day that was pregnant. They were just like, “Okay. Hey, what insurance do you have? Yeah. Okay.”

So when someone emails me, or texts me, or whatever, fills out the form on my website for my postpartum doula agency and they say, “Hi, we’re expecting a baby in June. Interested in learning more about postpartum doula services,” I always make sure to start my reply with, “That is so exciting. Oh my God. Tell me everything. How are you feeling? Wow.” You know, if I can figure out how many weeks they are, I’m like, “You must be feeling kicks.” This is an example of what I was saying before. That takes me two minutes to write a couple sentences to genuinely ask and give them the opportunity. Like, tell me. Share your excitement. And they respond back and they’re like, “Oh my god. Thanks for asking.”

When you do get pregnant, especially the first time, you are so excited. And so I think as a doula, it’s a great, easy way to start a bond with them by showing that you care, showing that you’re interested in more than talking just about dates and retainers and the list of services. Then I always advise people to listen. Once you’ve gotten the conversation going, listen more than you talk. Let your clients talk. Don’t just start busting out with your spiel and going into everything that you do. So that’s my top tip.

Jayne Havens: I love it. That’s great. One thing that I do — because I work with a lot of families who have three, four, five year olds who are really pushing the limit with behavior at home, and parents call me. They’re at rock bottom. They are so exhausted. They’re feeling so defeated. They feel like their three year old is ruling their house, and they’re a little bit ashamed or embarrassed about it. One thing I’ve started asking them is to share something amazing about their child.

Doula Darcy: I love that.

Jayne Havens: Because I feel like we have these 15-minute conversations where they’re just talking about how hard it is and how their child is not listening, their child is not behaving, they don’t have any order in their home. I just want them to hear that I am still interested in the good side too.

Doula Darcy: Yeah.

Jayne Havens: You know, like I want to hear. Like, tell me something funny your kid did today. Then I might relate it back. Like, I want to get you to a place where you’re more focused on the funny stories than the things that are driving you into the ground. And that’s my job, right?

Doula Darcy: Yeah, I was going to say that’s such a great mindset shift for the parents. They’re so in their sleep deprivation and frustration to just take a second to be like, “Oh yeah, my kid is awesome.”

Jayne Havens: What about for brand new doulas, brand new sleep consultants, who are just starting to network and connect and get out there? One thing that I know you and I talk about a ton is getting out and talking to other doulas and other sleep consultants, or pediatricians, or chiropractors, lactation consultants. How do we use our interpersonal skills, our people skills, in networking in ways that ultimately are advantageous for growing a business?

Doula Darcy: Yeah, I think, A, doing it. You’ve heard me say that your passion has to override your fear. I’m a big introvert. I’m shy. When I first started my business, my doula business, I would give myself little pep talks. Like, “Listen, Darcy. If you want to do this postpartum doula thing, you have to walk into that chiropractor’s office right now and say hi and put a smile on your face and do the networking.” And so I think if you just show up and be human and then show them who you are, that you are a kind, caring—

I’m not saying like act like anything you’re not. If you wanted to become a doula or a sleep consultant, you’re a kind and caring individual. So show up. Show people that.

Then also, same as with what I was saying on my interviews, don’t just walk in to a provider’s office, or another doula, or another sleep consultant and start blabbing about all the wonderful things that you do. I like to lead with asking them—say it’s a chiropractor—”Hey, I have a lot of my pregnant clients ask me about what they could do for hip pain, or what they could do to turn a breech baby. Can you tell me how you work, tell me how you work with pregnant people?” Then the chiropractor gets all excited.

They understand. Oh, she’s talking to pregnant people. I’m going to get patients out of this. This is a win-win situation for both of us. Then you start a real dialogue about how you each are helping the same population of people. Then it just automatically rolls into them asking me how I help.

I also like to point out how I, in me helping their clients, I’m also helping them. So when I talk to pediatricians, I say doulas are not medical people at all. We’re not coming in to answer medical questions. But we are there to answer all, talk through all the emotional issues and the feelings and just discussing all the sleep issues—that pediatricians, frankly, do not want to sit there in their four-minute appointment. They’re going through like, “Is the baby healthy? Is the baby gaining weight? Is there any disease?” Like, no. Okay. Move on. They don’t want to sit there talking for 20 minutes about how tired mom is.

Jayne Havens: And frankly, one question that pediatricians do ask at every single appointment is: how does your baby sleep? Then regardless of what the answer is, they don’t really have time to give you any solid advice on that. They just don’t, even if they have the knowledge—which some of them do, and some of them don’t—but their business model is not set up to then sit with you for 45 minutes and walk you through all the options, and then to text you when you’re anxious, when you’re making changes, right? So positioning yourself as somebody that can serve their patients in a way that they can’t is very advantageous.

Doula Darcy: Yes, and explaining like this is going to save you time as a pediatrician and help your patients. You have these solid resources to give them now. That goes such a long way over just walking in and saying, “Hi, I’m Darcy. Here’s what I do. Here’s some rack cards.” So it comes down to, especially in net — well, I don’t want to say networking. But in networking, it comes down to cultivating a relationship with every single person that you want to network with.

Jayne Havens: One thing that I see with new sleep consultants—I’m wondering if you see this with doulas as well—is that someone will reach out to them and want to network and start a conversation. And perhaps they won’t respond for fear that they are going to say the wrong thing, or I don’t know. I don’t know why they don’t respond. It’s something that I can’t personally connect with or identify with. But I see it a lot, actually.

People will say to me, “Will you send me a message so that we can connect on X, Y, and Z?” Then I’ll send them a message, and they literally don’t respond. And I’m like, why did you just do that? That is not good people skills. Like, you were the one who asked. You were the one who reached out to me and said, “Hey, can we chat about this?” And here I am chatting about it, and you’re not responding.

Why do new professionals or aspiring entrepreneurs, doulas, sleep consultants, whatever, why does that happen? Is that just fear of messing it up? Because I think not saying anything, or not responding to an email, or not responding to a message is worse than just navigating a conversation in a way that feels a little bit messy.

Doula Darcy: Yeah, I think it probably is fear—that they were excited in one second and then, two days later when they get the message, they’re afraid to respond or don’t know the perfect way to respond. So they don’t. The other thing is, and I hear this all the time from the other way around, like a new doula says, “Well, I reached out to five doulas or sleep consultants in my area. I haven’t heard back from anyone, and they all ghosted me,” and they’re offended by it. And I’m like, “Well, it’s wrong to do that. But let’s give them the benefit of the doubt that they’re super busy.”

Everybody has, you know — I can’t keep up, you know. People are sending me Instagram DMs, Facebook messages, emails, Voxers. Sometimes I miss messages. So, in all those cases, I like to give people the benefit of the doubt. But also, back to good manners. If someone reaches out to you, Jayne, and wants to connect and then they don’t respond, that reflects poorly on you. And if that happened to me, I’m not going to bend over backwards to send referrals your way because I’m afraid you’re going to do that to clients.

So I think when you have a business like this, you have to be impeccable in the way you communicate with everybody. Because when you’re communicating with people, other professionals that you’re networking with, that reflects and shows them how you’re going to communicate with your clients. And same with your clients—you have to have really good communication with them. Again, because, one, they’re paying us. Two, they’re paying us to take care of them when they’re in a vulnerable state, so we have to, you know. And I’m not saying you have to respond immediately, but you have to respond. You can’t leave someone hanging. It’s just not right.

Jayne Havens: I truly believe that this is the most important thing in business. Because I’ve watched myself grow a successful business. I’ve watched you grow a successful business. I’ve watched others in the industry and in other fields grow successful businesses—many of whom are not tech savvy, many of whom do not have large audiences on Instagram or TikTok.

When I think about how my business grows, it is literally people telling other people that they need to work with me. And that is because I make them feel seen, I make them feel special, I take good care. And I’m not even talking about just in my consulting business. If I think about Center for Pediatric Sleep Management, probably, half of the people who come into my program heard about me from somebody else in the program.

Doula Darcy: From me.

Jayne Havens: From you or somebody else in the industry. The other day in a Facebook group, a doula tagged me in a thread about sleep consultant certification programs. She said, “I’m not yet certified. But if I were to take a training, there’s nobody else I’d rather take it with than Jayne Havens,” and tagged me and wrote my website. I messaged her and I was like, “That was so kind of you.”

Like, we don’t even know each other. I was like, “That was so kind of you. Thank you so much.” She said to me, “I just see the way that you always show up and that you always answer questions. You always make people feel safe and seen. You’re always very reasonable.” She just was like, “I love the way that you show up for the community.” And I was like, “Well, thank you. That’s so nice.”

To be recognized by somebody who I’ve never had a personal connection with, she’s just been watching me in a greater, larger community, that’s what happens in our businesses. I get referrals from pediatricians who I’ve never spoken to because their patients are saying, “This is who I worked with, and she took really good care of me.” So then the pediatrician is telling other moms, “You need to hire this person,” which is great. You know, I think that’s how you show — when you show up in business with your strongest version of yourself is really when you win the game.

Doula Darcy: Absolutely. Because that’s when you start to get those word-of-mouth referrals, which are absolute gold in terms of marketing. That’s the best form of marketing, is if your best friend is like, “Oh, I use Jayne,” or, “I use Darcy, and she’s the best.” They’re not going to read your reviews. They’re not going to go, you know, need to interview you. They’re just going to hire you.

Jayne Havens: Totally.

Doula Darcy: You came and did a training in My Doula Village about getting clients as a doula and a sleep consultant in Facebook groups. And this I think is such a strength of yours, because you always go the extra mile when answering a question. If someone asks a question in a doula or sleep consultant Facebook group, you always give a really thoughtful answer. And honestly, I strive to do this. Because I try to do that. But sometimes I’m busy and sometimes I’m just like, this is good.

Jayne Havens: We all do that sometimes.

Doula Darcy: I know. But when you do that, Jayne, it shows, first of all, that you’re caring, that you’re intelligent, that you put the time in. People subconsciously are like, “Well, she must do the same with her program.” So at the end of the day — some people will not agree with me on this. I have a feeling you will. But at the end of the day, when you’re a sleep consultant or a doula, your business is you. Your brand is you. So you have to act with integrity everywhere.

Jayne Havens: Everywhere. Everywhere. I’m so careful, especially when I put something on the internet. It’s one thing to say something in a phone conversation. That’s not recorded. It doesn’t live forever.

But when you give advice in a Facebook group or in some sort of online community where people can search and learn from past conversations, I do think it is so important that you always show up with respect, with kindness, with patience. I always say I like to be the most helpful, smartest person in the room. I’m not always the smartest, but I try to be the most helpful. And when you can give the most helpful response, when someone asks a question and there’s 50 responses, and yours is the most helpful and the most thoughtful, then that sets you apart.

Doula Darcy: Absolutely.

Jayne Havens: And I think that in order to get there — this isn’t really what today is about. But in order to get there, I truly think you have to commit to your own excellence—not just from your personality but also your expertise. The reason I’m able to give really good answers is because I’m well-read.

I’ve taken a bunch of courses. I’m always continuing my own education. I know that’s not really what this is about today. But I do think it’s important for brand new doulas and sleep consultants to recognize that you can’t just show up as a smiley, helpful face. You want to be committed to your own excellence and realize that you’re just at the beginning. I still feel like I’m just at the beginning. Like, I’m just getting started. And I’m always going to continue to learn and better myself so that I can better support families and other professionals.

Doula Darcy: Well, yeah, and it comes down to just doing your best at all times. Even if you’re a brand-new doula or a sleep consultant going to your first shift, dress nicely. Be super polite. Just do everything that you do to the best of your capabilities. If something comes up that you don’t know yet, just say, “Oh, let me look. I have a great network. Let me ask about this, some people about this, and get back to you.”

This isn’t about you having to be perfect or know all the things, but doing your best work. What we were saying about the way we show up online, in Facebook groups, that goes for when you’re answering a question in a group as your business, but also just what you’re posting.

What I see some doulas post — you have to remember. If somebody says, “Oh, you should hire”—I always say Jayne the doula and I’m like I can’t use that—”You should hire Betty the Doula,” they’re going to go search you on Instagram and Facebook and kind of look you up, look at your website. You can’t be ranting about someone in your town, or ranting about the PTA, or the city council, or political things. You have to be highly professional in every post that you do. And I am shocked when I see doulas not acting in this way. Because it really, you know, I’m not going to hire you to come take care of me and my baby if I see these questionable—

Jayne Havens: Yeah, too much. Yeah, we want to show up as an A plus—

Doula Darcy: Yes, yes.

Jayne Havens: —at all times whenever possible.

Doula Darcy: Right.

Jayne Havens: And we all have hard days. We all have moments where, you know, I certainly — the one thing I’ll say is that, especially for those of us who are busy and who have been doing this for a long time, it’s very easy to feel a little burnt out from time to time, feel like you just don’t have it in you to show up the way that our clients deserve.

One thing that I will say I’ve gotten better at as the years have gone on is: I take breaks. I literally take breaks. Because sometimes I do get really annoyed with my clients not following my plan or when people hop onto my calendar for a networking call and don’t show up. Darcy knows. Because whenever that happens, I message her, like in a fury. I get so mad when people schedule 30 minutes or 45 minutes on my calendar, and then they don’t show up. It’s so unprofessional.

And so sometimes when those things happen, I just have to take a deep breath and say, “You know what? I’m getting more angry about this than what is beneficial for my own mental health and for my own business’ well-being. I’m going to take the rest of the afternoon off. I’m going to go for a walk. I’m going to watch some Netflix. I’m just going to chill out and get my brain to a better place and restart—whether it’s tomorrow, or next week, or next month—with a fresh outlook and a fresh attitude.” Because I think that’s what our clients deserve.

Doula Darcy: 100%. I’m the same in that it it took me a while to get here to the point when I — it’s like resentment. When the resentment starts creeping in, like, uh. This client asked me to come back. Or, this client asked me to stay for eight hours today, and I can’t do it. Or people don’t show up for a call or all these things. When I start feeling resentful, I used to say it’s time for me to raise my rates. But also, it’s time for me to take a break or maybe go to a snack.

Jayne Havens: A nap.

Doula Darcy: A nap, a snack. I’m basically a toddler. Like, I can fix a lot of my problems with snacks and naps. But in all seriousness, like you said, take a rest.

Jayne Havens: We can only control ourselves, right?

Doula Darcy: Right.

Jayne Havens: We cannot control the way other people show up in business or in life. We can only control ourselves. And when I find that somebody’s given me a hard time or driving me to a place where I’m not showing up as my best self, I really have to take a moment and recenter myself. Because oftentimes, this will happen. Where somebody maybe won’t show up for a networking call, and I’m so fired up. I’m so angry. But the next person doesn’t deserve that energy.

The next person deserves A-plus Jayne. She doesn’t deserve B-minus Jayne, you know. And so I really have to figure out a way to just leave it behind me, find somebody to complain to for a moment—often, it’s Darcy—and then I move on, and I show up the way that that person is expecting me to show up. I think it’s so important because our reputation is everything.

Doula Darcy: Yes. That goes also for, you know, in my yoga teacher training, she used to always say like, “You have to leave your baggage at the door.” I think of it all that, I used to think of it like walking into a client’s house as a postpartum doula. Like, I have to leave my baggage at the door.

Were my kids driving me crazy this morning before I went? Is my trauma from my own birth story coming up when I talked to this family? Did I get in a fight? Was I stuck in traffic and in a rage? I would sit in my car sometimes and take a few deep breaths before going in. It’s so important. What it comes down to is giving our best to our clients.

Jayne Havens: And showing up for others—whether it’s our clients or others in the industry—the same way that we hope that they will show up for us. Right?

Doula Darcy: Yes.

Jayne Havens: It’s like we expect kindness and respect from our clients and from others in the industry. And in order to command that respect, we have to offer it as well.

Doula Darcy: Right. And, I always like to point this out, it’s free. Good manners are free. Showing up, taking five breaths before you get on a call or walk into somebody’s house, that’s free.

Jayne Havens: Right, the smile is free.

Doula Darcy: Smile, yep. Responding in a timely manner to a potential client or in a current client’s message goes a long way. I have a rule. If someone sends a new inquiry to my agency, I respond within 12 hours. I try to respond as soon as I possibly can. Because I like to start a conversation with them while they’re thinking about it. Because so often, they sit down, they send an email, like, “I’m thinking of hiring a doula.” And then if I wait three days, they’ve moved on.

Jayne Havens: They’re thinking about a stroller.

Doula Darcy: Right. They’re working on their registry, yeah. So I try to respond as quickly as I can. Sometimes that’s half an hour. Sometimes that’s five hours. It’s rarely 12. I can’t tell you. Almost every single person says, “Wow.” Even if they take three days to respond, “Wow. Thank you for your quick response.” So A, that shows I care. B, it shows if they hire us, they’re going to get timely quick responses from us. And C, it helps us get hired because we’re responding when they’re in the mood to hire a doula.

The other thing I always advise—you didn’t ask—the thing I tell people is: make it easy for your clients. This is another thing that you can do that takes two seconds, that is free. I used to do this, like scheduling the next visit with my doula clients. Like, “Okay. I’m available Wednesday 1 to 4 or Friday 9 to 3. Which one is better for you?” Then they book it before I walk out the door.

Not like, “Give me a call when you want to do your next session.” Because guess what? Two weeks will go by. And the same with — this is like a pet peeve of mine. I’ll see in a group or somewhere like, “Hi, I’m a new mom. Expecting my first baby in June. Looking for a doula in Atlanta.” And doulas respond, “Hey, I’m a doula. Feel free to reach out.” Like, no.

Jayne Havens: Here’s my website.

Doula Darcy: Yeah, here’s my website. No. Sometimes the person leaves their phone number or email. They obviously want to be contacted. Reach out and tell them the next step. “Here’s where you can book a call where we can chat more. Fill out this form. Do this.” Don’t put it all on the client. Same when you’re sending a contract or talking about rates. Don’t make the client do all the work. Make it so that they just have to say yes or no. And that is going to really get you more business.

Jayne Havens: What I’m hearing from you is that the most important thing, I think, is building an experience. Right? That all boils down to just leveraging your own personality and your own self. And as you said, it’s free, right? When you show up as the best version of yourself and you put your best foot forward—you’re professional, and you’re friendly, and you’re helpful—I think it’s really hard to lose in those situations. You’re always going to come out on top.

Doula Darcy: And I think maybe you could get in your head like, “Oh, I’m not the best. I’m not perfect.” But anyone who’s called to be a sleep consultant or a doula is super caring, is obsessed with babies, is obsessed with helping families, and probably has a PhD worth of information that they’ve just read in books and online. Like, we know so much. We care so much. That’s what you can bring to an interview, to a networking call.

One of the doulas in My Doula Village talks about boosting the oxytocin at an interview. Just show up—whether you’re networking, whether you’re at an interview—as the caring, obsessed-with-babies, empathetic person that you are. And you will win.

Jayne Havens: Yeah, every time.

Doula Darcy: Yeah, so it’s like you don’t have to pretend to be something that you’re not at all. Just tap into the reason you were called to do this work, and let it shine. People pick up on it.

Jayne Havens: Amen. Amen. Let’s leave it at that. Where can everybody find you? Maybe share about your podcast, your Doula Village.

Doula Darcy: Oh, yes. So you can find me on Instagram @thedouladarcy. My website is thedouladarcy.com and my podcast is The Doula Darcy Podcast. So you can find me there. Instagram is where I hang out a lot. So shoot me a DM on Instagram. I also have a free Facebook group where I hang out a lot, The Doula Marketing Group. Then my paid membership that you mentioned is My Doula Village. Jayne is in both groups. So yes, reach out. I love connecting with other sleep consultants and doulas. Send me a message. Let me know you heard this.

Jayne Havens: This was great. Thank you so much, Darcy.

Doula Darcy: Thank you for having me.

Outro: Thank you so much for listening to this episode of the Becoming a Sleep Consultant Podcast. If you enjoyed today’s episode, it would mean so much to me if you would rate, review, and subscribe. When you rate, review, and subscribe, this helps the podcast reach a greater audience. I am so grateful for your support.

If you would like to learn more about how you can become a certified sleep consultant, head over to my Facebook Group, Becoming a Sleep Consultant or to my website thecpsm.com. Thanks so much, and I hope you will tune in for the next episode.

Send a message to Jayne Havens, founder of CPSM.


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